Nelson’s Cleaning Co.
Terms and Conditions
Effective October 2026
Review before relying on this: these terms were written in plain language from how we actually run the business. They have not been reviewed by a lawyer.
Quotes and the walkthrough
Any price we give you by phone, message, or through the quote form is an estimate. It becomes final after we walk through the home with you in person, because the level of cleanliness affects the price the most. If the home is not as described, or is not empty when a Move In / Move Out clean needs it to be, we will agree on the new scope and price with you before we start.
What each service includes
Each service page lists exactly what is included and what is not. Carpet shampooing, exterior windows, and repairs are not something we do. Hardwired fixtures and gas or plumbing lines are never touched, for safety reasons.
Being home and access
You are welcome to stay during the clean, but you do not have to. We ask that you be there for the walkthrough at the start and for a quick look at the end. If you leave in between, agree with us beforehand on how we lock up.
Pets
Pets are welcome. We charge a little extra per pet in the home, and we ask that pets who are nervous around strangers be kept in a room we are not cleaning.
Payment
We accept cash, Zelle, PayPal, and Venmo. Payment is due when the clean is finished unless we have agreed otherwise in writing.
Cancelling or rescheduling
Plans change. Let us know at least 24 hours before your appointment to cancel or reschedule at no charge. We will do the same for you: if we ever need to move a visit, we call ahead.
Supplies
We bring our own supplies, including eco-friendly products and hypoallergenic vacuums. If you prefer that we use a specific product of yours, tell us at the walkthrough.
Questions
If anything about a visit is not right, tell us. Call (760) 332-8288, message us on WhatsApp, or email hello@nelsonscleaningco.com, and we will sort it out with you directly.